Natural disasters, street-clogging parades and other events that can prevent service techs or replacement parts from reaching customers are not acceptable excuses at Dell.
It’s why the company supports around-the-clock Global Command Centers to anticipate delays affecting these calls — so customers can get the help they need no matter what conditions may exist on the ground.
Tech Page One recently visited the Americas Global Command Center at Dell headquarters in Round Rock, Texas to see firsthand how its support experts keep customers up and running.
It’s our second installment in a three-part video series that goes behind the scenes at Dell to explore how its employees are meeting and exceeding the expectations of customers.
The first video featured the Social Media Command Center, introducing viewers to team members who reply directly to online commenters across all platforms — both the ranters and the ravers.
Nick Clunn is an award-winning journalist who has worked for several websites and daily newspapers, including The Record in New Jersey. He teaches journalism as an adjunct instructor at Montclair State University. Follow him @NickClunn.Tags: Business,Management