The Windows App Store is a great idea, but sometimes it goes awry and you cannot access the store or you may have a problem installing, opening, and/or updating apps.
In the case of individual apps, the Windows Store will automatically notify you if there’s a problem with an app and try to fix the problem. If, however, that doesn’t work or you have a problem accessing the store or a problem with more than one app, you will have to do your own trouble-shooting.
Checklist for Windows Store problems
There are several things to check to begin your trouble-shooting.
- You must be logged to your Microsoft account to access the Store. This cannot be done from a local account.
- You screen resolution must be at least 1024 X 768.
- You must be connected to the Internet.
- The User Account Control (UAC) must be enabled.
- Windows 8 must be activated.
Microsoft has anticipated Store problems and has provided several tools that you can use to get things working again.
There are two likely problems for trouble with apps.
- A corrupted Store cache
- A broken or disabled Windows Update
A corrupted Store cache can be cleaned by pressing Win+R and typing in wsreset and Enter. If Windows update is broken, launch the Control Panel and choose Troubleshooting. Then choose “Fix problems with Windows update,” as shown in this screenshot.
Two more situations can cause problems:
- An errant app
- An anti-virus program that is blocking the app
If only one app has a red X on its tile, you should try uninstalling and reinstalling it. If your anti-virus is the culprit make sure the app is “trusted” in the anti-virus settings.
The App troubleshooter
If these simple methods don’t work, Microsoft has also provided an official Apps troubleshooter which can be used with both Windows 8 and 8.1. You will need to be logged in as Administrator before you use this tool. Once you have downloaded the tool, choose Windows Store Apps to begin the troubleshooter.
Choosing the Advanced option lets you apply repairs automatically or choose which repairs to implement.
The Windows Store is good when it works. Luckily when it doesn’t work properly, it is usually pretty easy to fix it.
Featured image credit: Wikimedia commons
Tags: Gadgets & Devices,Mobile Apps,Software,Technology