Hospital Unlocks the Key to Secure User Management

Every hospital faces unique challenges when it comes to user account management and access. The Ann & Robert H. Lurie Children’s Hospital is no exception. By partnering with Dell, the hospital adopted ActiveRoles Server, which made account creation and access easier, and lowered security risks, and provided stronger regulatory compliance for its Windows-centric environment.

Ann & Robert H. Lurie Children’s Hospital, located in Chicago, is a recognized leader in nearly every pediatric specialty, so it’s no surprise that its IT department seeks out the best technology to support its staff, systems and services. Recently, they began looking for a solution to automate account and password management while meeting regulations. This was no small task. Not only was it difficult to manage accounts and passwords for 6,000 users, it was further complicated by the continual rotation of resident physicians and the crucial demands of compliance requirements. In short, account creation and password management were cumbersome, and IT staff was overburdened.

With Dell’s help, the IT department found an ideal way to securely automate and delegate the entire account management process in Active Directly and allow employees to manage their own password requests: Active Roles Server and Password Manager.

ActiveRoles Server delivers user and group account management, strictly enforced role-based security, day-to-day identity administration and built-in auditing and reporting. Password Manager provides a simple, secure, self-service solution that enables end users to reset forgotten passwords and unlock their accounts.

The result? Accelerated account creation, a secure model for delegating administrative tasks in Active Directory, and a self-service solution for end users to manage password-related issues. And that makes everyone’s job easier.

The benefits were immediate and measurable:

  • Improved patient care by ensuring system access for providers
  • Reduced costs and simplified IT environment
  • Reduced IT and help desk workload through automation and self-service functionality
  • Improved compliance and security through automation and reporting

For the Ann & Robert H. Lurie Children’s Hospital, automated and secure account management — along with self-service password change and account lockout capability — were just what the doctor ordered. Read the full case study here.

Ana Cantu

Ana Cantu

Managing Editor at Dell
Ana Cantu is Tech Page One’s managing editor for business content. Before joining Dell as a blogger and social media manager, she was a multimedia journalist, and was a member of the Los Angeles Times team awarded the 2004 Pulitzer Prize for breaking news reporting. She is one of the company’s subject matter experts in cloud computing and data management.
Ana Cantu
Ana Cantu
Ana Cantu
Tags: Business,Healthcare,IT Security